Refund policy

Return & Refund Policy

Our wallpapers and murals are handmade to order, ensuring each piece is uniquely crafted for you. Due to this, we do not offer returns or refunds for unwanted items or incorrect selections. Please read our policy carefully before purchasing.

You can always contact us for any return question at hello@chicandkiddo.com.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will gladly replace it or offer a refund. To qualify:

Contact us within 48 hours of receiving your order.
Provide clear photos or videos showing the issue.
We will cover the cost of replacement or refund, including return shipping (if required).

We ship all orders via FedEx with photo confirmation, If we determine that the item was delivered in the expected condition and matches your order, a return or refund will not be possible.

Non-Returnable & Non-Refundable Items

Since all our wallpapers and murals are custom-made to order, we do not accept returns or provide refunds for:

Unwanted items or buyer’s remorse.
Incorrect size or style selection by the customer.
Minor color variations due to screen differences.
Installation errors, such as misalignment or incorrect application.

Color Disclaimer: Colors may vary slightly due to differences in monitor and screen settings. If color accuracy is critical, we recommend ordering a sample before purchasing.

Exceptions (EU 14-Day Cooling-Off Period)

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, provided:

The item is unused, in its original packaging, and in resalable condition.
The return shipping cost is covered by the customer.
Custom-sized or custom-designed wallpapers are excluded from this policy.

Processing Time for Refunds

If a refund is approved (for eligible cases such as damages or incorrect items), it will be processed within 7-10 business days after confirmation.
Refunds will be issued to the original payment method.
Bank processing times may vary, so please allow up to 15 business days for the refund to reflect in your account.

For any return or refund inquiries, contact us at hello@chicandkiddo.com.

FAQ

For more information, feel free to visit our FAQ page. If you have any other questions, don't hesitate to drop us a message via chat or contact us via email: hello@chicandkiddo.com. We're always ready to help.

Our customer support is available 7 days a week: 8am-11pm CST.

F.A.Q. Page

Can I order a custom-sized mural?

Absolutely! Simply provide us with the full wall measurements (width and height) and material. Just email us: hello@chicandkiddo.com or drop a message in the chat. We'll guide you through the process, ensuring that your custom orders seamlessly match your dimensions, all without any additional costs.

Then, we will send you an image of the mural in your dimensions, along with the price and a custom order payment link.

With Chic&Kiddo you can be sure that your money won't go to waste on unnecessary inches.

You can check custom size guide here.

How do I measure my wall for a mural?

We require the height and width of your wall. If your wall has windows, doors or slopes - measure the wall as one area with the maximum height and width.

Use our guide for precise measurements.

We also recommend adding 2-4 inches/centimetres to the measurements. This extra allowance prevents potential coverage gaps, allowing for a smoother, more secure application. Trim any excess after hanging for a seamless fit.

How long does it typically take to receive my order?

Our production time is typically 1–5 business days.

We offer free express shipping with an estimated delivery time of 1-3 business days via FedEx Priority to the EU, US, and Canada. For other countries, delivery takes approximately 3–10 business days.

Once your order has shipped, you’ll receive a tracking number by email.

You can also view your order status anytime in your account.

Can’t find your tracking number? Just send us your order number — we’ll be happy to resend it.

*We do not deliver to P.O. boxes.

Can you use my image or design to print a mural for me?

Yes, we can certainly use your image or design to create a custom mural for you.

However, it's important that the design quality is good enough for printing. High-resolution images with clear details and suitable dimensions work best for achieving the best results. If you have a design in mind, feel free to send it to hello@chicandkiddo.com, and we'll assess its quality and discuss the customization options available to you.

* Make sure that you attach the file in its original size to ensure the best outcome.

Our customer support is available 7 days a week: 8am-11pm CST.

F.A.Q. Page